DOPS

Terms and Conditions

Terms and Conditions for Dansk Optisk Selskab

 

Dansk Optisk Selskab
Kroghsgaardvej 1
9220 Aalborg Øst
Phone: +4525569592
VAT: 34744734

Generelt

Dansk Optisk Selskab sells a subscription service on the site, https://dops.dk/. The terms and conditions are effective between the individual user and Dansk Optisk Selskab.

These terms and conditions for usage are effective for agreements between Dansk Optisk Selskab and a physical person (from here on after “The User”) regarding this service. Only individuals who are above the age of 18 and reside in Denmark, are able to enter into agreements with Dansk Optisk Selskab regarding this service.

These Terms and Conditions constitute a collective agreement, which is valid between The User and Dansk Optisk Selskab. 

To access the Service, The User is required to read and accept the Terms and Conditions.

Extend of Service

The User is granted access to the Service on Dansk Optisk Selvskab’s website upon ordering a membership subscription.

Access the Service

The User is required to register a user account in order to access the service.

Registration and User Access

The User is responsible for ensuring, that the information provided is accurate at the time of registration. Upon registration, The User may only provide information regarding their own payment and credit cards.

When registering, The User is required to enter a user name and a password (hereafter “Login Information”). The Users Login Information is personal and may not be used by others unless otherwise stated on the product.

The User is required to keep the Login Information in a safe place so that others cannot gain unauthorized access to them. The User is responsible for all use of his or hers user account.

If The User suspects illegal use of The User Login Information, The User must immediately notify Dansk Optisk Selvskab and change the password of the account.

Fees and Payment methods

Fees for using the Service must be paid according to the existing price list, which is available on the website.

The membership subscription is prepaid before every year.

The User is required to pay for the membership subscription through the means of payment methods offered by Dansk Optisk Selvskab on the website. The User commits to sign the necessary documents and to have sufficient funds available for payment through the chosen payment method at each payment date.

Adjustments and Changes

Dansk Optisk Selskab reserves the right to change the fees and other Terms of the Service. The change must be notified to The User no later than thirty (30) days before the change takes effect. In the event of such changes, The User is entitled to terminate the membership with effect from the date on which the change takes effect. If The User does not terminate the subscription before the change takes effect, it must be considered acceptance of the change. Changes that are obviously beneficial to The User apply immediately without the right of cancellation of the User.

Termination of Membership

Termination of the Service may be affected by the end of the payment period of one year from the latest payment. To terminate the agreement, contact Dansk Optisk Selvskab through cantact@dops.dk

Payment

Dansk Optisk Selskab accepts online payments with the following credit cards Visa/Dankort, Mastercard, Mobilepay Online.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order. 

Amount Reserved

When using a payment card, debit or credit card, a reservation is made for the amount traded for. This amount is reserved until the web shop has processed and shipped your order. When the order is dispatched, the amount will be withdrawn from the account.
The reservation time depends on the product/service. 

Debit Card Authorization 

When using a Debit Card, you will be able to see that money is reserved on your account and your available amount will therefore appear to be less.
If you or the web shop cancels the order, then the web shop will not be able to withdraw the money from your account, but you will still be able to see the reservation amount on your account for some time.
Note, that only the bank (or card issuer) can cancel such reservation. 

Credit Card Authorization 

The money will be withdrawn from your account when the web shop processes and withdraws the payment from your order. The transaction will now appear in your bank overview. 

All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark – Kroner (DKK)

Dansk Optisk Selskab uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Dansk Optisk Selskab’s own website also uses encryption with SSL protocol.

If you regret your purchase (Withdrawal)

No right of refund is granted on services purchased in our webshop, as the product is of such a nature that, under Danish law, the right of return cannot or should not be granted.

Learn more at forbrugerombudsmandens website.

Customer & Privacy Policy 

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Dansk Optisk Selvskab, we need the following information:

. Name
. Address
. Email address

We make the registration of your personal information for the purpose of delivering the services to you.

The personal information is registered with Dansk Optisk Selvskab, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.

The director and employees for Dansk Optisk Selvskab have access to the information recorded about you.

The data manager in Dansk Optisk Selvskab is: Martin Romme Henriksen.

We do not store and transmit customer information encrypted.

As registered with Dansk Optisk Selvskab, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact cantact@dops.dk .

Cookies 

On https://dops.dk/, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay’s payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Right to Complain

In case you wish to complain about goods purchased from us, please contact our Customer Service. 

You can submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus

It is prerequisite for making a complaint that the product or service you want to complain about costs at least DKK 1,100 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be changed. You must pay a fee to have the complaint processed. 

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link:
http://ec-europa.eu/odr
When submitting the complaint, you must state our email address contact@dops.dk.